Co-Managed IT Support
Your IT person, plus us.
You have an IT person. They're good. But they're one person — and one person can't be an expert in everything, available every day, and handle both daily support and strategic projects at the same time.
Co-managed IT means we work alongside your internal IT team, not instead of them. We fill the gaps — whether that's overflow tickets, cybersecurity expertise, project support, or simply making sure someone's always available when they're not.
It's the middle ground between doing everything in-house and fully outsourcing. You keep the person who knows your business inside out. We bring the depth, the tools, and the backup they need to actually do their job well.
Signs You Need Co-Managed IT
- Your IT person is constantly firefighting and never gets to strategic work
- Tickets pile up when they're on holiday or off sick
- You need cybersecurity expertise but can't justify a dedicated hire
- Projects keep getting delayed because day-to-day support takes priority
- You're growing and your IT person needs backup, not replacement
How We Help
Overflow & Escalation
When your IT person is swamped with tickets or hits a problem outside their expertise, we step in. No need to hire a second full-time person for peak periods — we absorb the overflow and handle escalations so nothing stalls.
Holiday & Sickness Cover
Your IT person takes holiday. They get ill. They leave. In a one-person IT setup, that means zero coverage. We provide continuity so your team always has someone to call, even when your internal person is unavailable.
Projects & Specialist Work
Office moves, cloud migrations, new system rollouts, security audits — projects that need more hands or specialist knowledge. We handle these alongside your IT person so they can keep the day-to-day running while the project gets done properly.
Cybersecurity & Compliance
Most internal IT generalists aren't security specialists. We bring dedicated cybersecurity expertise — email security, endpoint protection, identity management, and compliance frameworks — so your business is properly protected without hiring a separate security team.
How It Works
Shared ticketing. Your IT person keeps doing what they do. When they need help, they escalate to us through a shared system. Your staff can also reach us directly — whoever's best placed to help picks up the ticket.
Clear boundaries. We agree upfront what your IT person handles and what we handle. No stepping on toes, no duplicated effort. The split is based on what makes sense for your business — not a rigid template.
Same tools, shared visibility. We use the same monitoring and management tools as your IT person so everyone has the same view of your environment. No information silos, no surprises.
Frequently Asked Questions
No. Co-managed IT is specifically designed to support your existing IT person, not replace them. They keep doing what they're good at — we fill the gaps they can't cover alone. Most internal IT people prefer this arrangement because it takes pressure off them and gives them access to specialist expertise.
With fully managed IT, we handle everything — you don't need an internal IT person. With co-managed IT, your IT person stays in place and we work alongside them. You get the best of both: someone who knows your business deeply, backed by a team with specialist skills and always-available coverage.
Because we already know your environment, there's no scramble. We increase our coverage to fill the gap while you hire a replacement. When the new person starts, we help with their onboarding and transition back to the co-managed arrangement.
We work this out together during onboarding. Typically, your IT person handles day-to-day support and requests from staff they know well, while we handle cybersecurity, infrastructure projects, monitoring, and overflow. But the split is flexible — it's based on your needs, not a fixed formula.
It depends on the scope, but co-managed IT is usually less than fully managed because your internal person handles a share of the work. You're paying for backup and specialist expertise, not a complete IT department. Get in touch and we'll scope it based on your setup.
Give your IT person the backup they need
We'll look at your current setup and show you where co-managed IT fills the gaps.