Senri ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We may collect the following personal data:

Contact form submissions: your name, email address, company name, phone number, and message content when you submit our contact form.
Chat widget messages: the content of messages you send through our website chat widget, along with any contact details you provide during the conversation.
Newsletter sign-ups: your email address when you subscribe to our newsletter.
Analytics data: anonymised usage data including pages visited, time on site, browser type, device type, and approximate location. This data is collected via Google Analytics cookies only if you consent when prompted.

How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide the services you request.
Send you our newsletter if you have opted in.
Improve our website and services based on anonymised usage patterns.
Protect our website from spam and abuse.

We process your data on the lawful bases of consent (for newsletters), legitimate interest (for responding to enquiries and improving our services), and contract performance (for delivering services you have engaged us for).

Third Parties

We use the following third-party services that may process your data:

Google Analytics: for anonymised website usage statistics. Google Analytics cookies are only loaded after you give consent via our cookie banner. Google's privacy policy applies to data they collect.
Google Tag Manager: for managing analytics scripts. Only loaded after you give cookie consent.
Cloudflare Turnstile: for spam protection on our contact form. This service processes minimal data to verify you are a real visitor.
Resend: for sending email notifications when you submit a contact form or sign up for our newsletter.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and chat messages are retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe. Analytics data is anonymised and retained in aggregate form.

Your Rights Under GDPR

Under the UK GDPR, you have the right to:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct any inaccurate or incomplete data.
Erasure: ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Portability: request that we transfer your data to another organisation in a structured, commonly used format.
Objection: object to the processing of your personal data where we are relying on legitimate interest.

Cookies

Our website uses two types of cookies:

Essential cookies: Cloudflare Turnstile uses cookies for spam protection on our forms. These are strictly necessary and do not require consent.
Analytics cookies: Google Analytics and Google Tag Manager use cookies to help us understand how visitors use our site. These cookies are only set after you accept them via the cookie banner shown on your first visit. If you reject analytics cookies, no tracking data is collected.

You can change your cookie preference at any time by clearing your browser's local storage for this site, which will show the cookie banner again on your next visit. You can also control cookies through your browser settings.

Contact Us

To exercise any of your rights, or if you have questions about how we handle your data, contact us at: info@senri.co.uk

Privacy Policy